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Enter your tracking number on the Track page to see a live map of your shipment, the hub it's moving through, and a predictive ETA that updates on every scan.
Most delays resolve within one business day. If your guaranteed-service package misses its promised date, you may be eligible for a money-back refund. Start a case under File a claim and our team will follow up within 24 hours.
On International Priority we handle declarations for 200+ destinations. You can choose to prepay duties and taxes at checkout, or bill the recipient. We'll never surprise you at the border.
Yes. Contact our support team to schedule same-day pickup in major metros, or to reroute an in-transit shipment to a nearby held-for-pickup location.
Basic coverage is included on most services. Extended coverage protects the full declared value against loss or damage. See declared value options on the Ship page.
Lost, damaged, or significantly delayed? We'll make it right.
Have your tracking number and shipment date ready. You can find both in your confirmation email or account.
Tell us what happened and upload photos if the item was damaged. It takes about three minutes.
Most claims are reviewed within 24 hours. Approved refunds are issued to your original payment method.